You recently purchased a phone from a website, but when it was delivered it was broken. Write a letter to the customer service team. In your letter: explain the situation say why the phone was important to you suggest how you would like them to resolve the problem. | Real exam ielts writing task 1 gt |

Question

You recently purchased a phone from a website, but when it was delivered it was broken. Write a letter to the customer service team. In your letter:

• explain the situation

• say why the phone was important to you

• suggest how you would like them to resolve the problem.

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Sample Answer

Dear Customer Support Team,

I am writing to inform you about a serious issue regarding a phone I recently ordered from your website. Last week, I purchased a new smartphone (Order ID: TX54721) which was delivered to me on 10th September. Unfortunately, upon opening the package, I discovered that the screen was badly cracked and the device was not functioning at all.

This phone is extremely important to me because I intended to use it for both personal and professional purposes. As I work remotely, I rely heavily on mobile applications to attend meetings, respond to clients, and manage urgent tasks. Without a properly working phone, my daily communication has been significantly disrupted.

I kindly request you to either replace the defective phone with a new one at the earliest convenience or issue a full refund if a replacement is not possible. I am happy to return the damaged product, and I have attached photos of the phone as evidence for your reference.

I would greatly appreciate it if you could resolve this matter quickly, as the delay is affecting my work. Please let me know the next steps.

Yours faithfully,
[Your Full Name]

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✨ Useful Vocabulary / Phrases for Letters

• I am writing to inform you about…

• Unfortunately, upon opening the package…

• This item is extremely important to me because…

• I kindly request you to…

• At the earliest convenience

• I would greatly appreciate it if…

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