You recently visited a newly opened shopping mall and were not satisfied with some facilities. Write a letter to the mall manager. In your letter: Say what facilities you used Explain what problems you had Suggest what the manager should do

You recently visited a newly opened shopping mall and were not satisfied with some facilities. Write a letter to the mall manager. In your letter:

Say what facilities you used

Explain what problems you had

Suggest what the manager should do

Dear Sir/Madam,

I am writing to share my feedback on my recent visit to your newly opened shopping mall, City Square, on Main Street. While I appreciate the modern design and variety of shops, I was disappointed with a few of the facilities.

During my visit last Sunday, I primarily used the food court and the underground parking. Although the food court offers a good range of options, I found it extremely crowded, and there were not enough tables and chairs to accommodate all the customers. Many people, including myself, had to stand and wait for a long time before finding a place to sit.

Furthermore, the parking area was quite chaotic. There were no clear markings for entry and exit lanes, which led to confusion among drivers and even a minor accident. In addition, the payment machines were out of order, causing long queues at the only staffed booth.

I would suggest that you increase the seating capacity in the food court and perhaps introduce a system to better manage the flow of diners during peak hours. As for the parking, clear signage, proper lane markings, and functioning payment machines would make a big difference.

I hope you will take this feedback into consideration to improve the experience for your customers.

Yours faithfully,
Rahul Mehra

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🌟 Vocabulary used in the sample answer:

✅ Facilities & places:

• newly opened shopping mall

• modern design

• variety of shops

• food court

• underground parking

• seating capacity

• payment machines / staffed booth

✅ Problems & complaints:

• extremely crowded

• not enough tables and chairs

• had to stand and wait

• chaotic

• no clear markings

• confusion among drivers

• minor accident

• out of order

• long queues

✅ Suggestions & solutions:

• increase the seating capacity

• introduce a system to manage the flow of diners

• clear signage

• proper lane markings

• functioning payment machines

• improve the experience

✅ Polite tone & formal expressions:

• I am writing to share my feedback

• I was disappointed with…

• I would suggest that you…

• I hope you will take this feedback into consideration

• Yours faithfully

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🌟 Additional vocabulary you can use in such letters:

✅ Facilities:

• escalators, elevators, restrooms, baby changing area

• customer service desk, security personnel

• wheelchair access, disabled-friendly facilities

• information kiosk, air conditioning

✅ Problems:

• poorly maintained / unhygienic / inadequate

• malfunctioning equipment

• understaffed / unhelpful staff

• safety hazard / fire risk / blocked exits

• inconvenient / frustrating experience

• unacceptable delays / unreasonably long waiting time

✅ Solutions / Suggestions:

• implement better crowd control

• hire additional staff / improve staff training

• regular maintenance and inspection

• enhance cleanliness standards

• provide clear instructions / announcements

• upgrade outdated equipment

✅ Formal polite language:

• I would like to bring to your attention…

• I feel compelled to write and inform you…

• It would be greatly appreciated if…

• I strongly recommend that…

• I trust you will look into this matter promptly.

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