You recently travelled by plane and had a bad experience with the flight crew during your journey. Write a letter to the airline authorities. In your letter: give details of the flight describe the problems you faced during the trip explain what action you would like the airline to take You should write at least 150 words.

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Sample answer

 Dear Sir or Madam,

I am writing to formally express my dissatisfaction with the experience I had with the flight crew during my recent journey, which fell well below my expectations and caused considerable inconvenience.

The flight in question was Flight No. AI-678, travelling from New Delhi to London on 15 December 2025, with a scheduled departure time of 09:40 a.m. Although the flight departed on time, several issues arose during the journey that significantly affected my overall travel experience.

Firstly, the attitude of the cabin crew was unprofessional and unhelpful. When I requested assistance with my seat, which was not reclining properly, my concern was dismissed without any attempt to resolve the issue. In addition, meal service was poorly managed, and special dietary requests made at the time of booking were completely ignored. This resulted in discomfort and inconvenience throughout the long-haul flight.

Furthermore, the in-flight entertainment system at my seat was not functioning, and despite informing the crew multiple times, no alternative solution or apology was offered. Such negligence is unacceptable, particularly on an international flight where passenger comfort should be a priority.

I kindly request that this matter be investigated thoroughly and that appropriate action be taken to prevent similar incidents in the future. As a resolution, I believe a formal apology and reasonable compensation, such as a partial refund or travel voucher, would be a fair response to the inconvenience caused.

I look forward to your prompt reply and hope that my feedback will be taken seriously to improve service standards.

Yours faithfully,
Yadwinder Singh