You recently bought a mobile phone from a local store. After using it for a short period of time, you started experiencing a problem with the phone. Write a letter to the manager of the store. In your letter: explain what problem you are facing with the phone describe how this problem is affecting you say what you would like the manager to do about it

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IELTS General Training Writing Task 1 – Full Question

You recently bought a mobile phone from a local store. After using it for a short period of time, you started experiencing a problem with the phone.

Write a letter to the manager of the store. In your letter:

• explain what problem you are facing with the phone

• describe how this problem is affecting you

• say what you would like the manager to do about it

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Sample Answer (Band 7–8)

Dear Sir or Madam,

I am writing to inform you about a problem I am experiencing with a mobile phone that I purchased from your store approximately ten days ago.

Although the phone appeared to function normally at first, it has recently begun to overheat and shut down unexpectedly, even during minimal usage such as making calls or checking emails. Moreover, the battery drains rapidly, which makes it difficult for me to rely on the device throughout the day. As I depend on my phone for both personal and professional communication, this issue has caused considerable inconvenience.

I would appreciate it if you could investigate this matter at the earliest opportunity and arrange either a replacement or a full refund, as the phone is still under warranty. Alternatively, I am open to having the device repaired, provided the problem can be permanently resolved.

I have enclosed a copy of the purchase receipt for your reference. I look forward to your prompt response and a satisfactory solution.

Yours faithfully,
[Your Name]

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High-Level Lexical Resource

Vocabulary

• inconvenience

• unexpectedly

• investigate

• rely on

• warranty

• satisfactory

Collocations & Phrases

• inform you about

• experiencing a problem

• drains rapidly

• causes inconvenience

• arrange a replacement

• permanent solution