You recently bought a new mobile phone, but it has a problem. Write a letter to the shop where you bought the phone. In your letter, you should include: details of the phone and when you bought it explain the problem with the phone say what you would like the shop to do about it

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You recently bought a new mobile phone, but it has a problem. Write a letter to the shop where you bought the phone.

In your letter, you should include:

• details of the phone and when you bought it

• explain the problem with the phone

• say what you would like the shop to do about it
  
  

✉️ SAMPLE ANSWER

Dear Sir/Madam,

I am writing to inform you about an issue with a mobile phone I recently purchased from your store. On 15 October 2025, I bought a Samsung Galaxy S24 (128 GB, Black) from your Sector 17 branch in Chandigarh.

Unfortunately, after using it for just a few days, I noticed a serious problem. The phone frequently shuts down on its own even when the battery level is above 50%. In addition, the screen occasionally freezes, making it impossible to use certain applications. I have already tried restarting and resetting the device, but the issue still persists.

I would appreciate it if you could either replace the phone with a new one or arrange a full refund, as it is still under warranty. Please let me know when I can bring the phone to the store for inspection.

Thank you for your prompt attention to this matter. I look forward to your response.

Yours faithfully,
Rohan Singh

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