You recently booked a holiday with a travel agency. You had a problem in booking. Write a letter to the manager of the travel agency. In your letter: give details of the booking explain the problem you had say what you want the manager to do about it. | Real exam ielts writing task 1

Question:

You recently booked a holiday with a travel agency. You had a problem in booking.
Write a letter to the manager of the travel agency. In your letter:

• give details of the booking

• explain the problem you had

• say what you want the manager to do about it.

---

Band 9 Sample Answer:

Dear Sir/Madam,

I am writing to inform you about an issue I faced while booking a holiday package through your travel agency.

Last week, on 10th August, I reserved a 7-day holiday package to Goa through your official website. The booking reference number is TRV5689. I also made an advance payment of ₹20,000 via credit card, and the receipt was generated successfully.

However, when I logged into my account yesterday to check the itinerary, I noticed that the booking confirmation email had incorrect travel dates. Instead of 15th September to 21st September, it was scheduled for 15th October to 21st October. I am certain that I selected the correct dates during the booking process, so this appears to be a system error.

I would appreciate it if you could rectify the travel dates immediately and send me a revised confirmation at the earliest. If this is not possible, please arrange for a full refund of the advance payment. Additionally, I suggest you verify the technical issue on your website to prevent such inconvenience in the future.

Thank you for your attention to this matter. I look forward to your prompt response.

Yours faithfully,
[Your Full Name]