🟢 IELTS Speaking Test – Sample Answers
Part 1 (Interview)
Q1. Do you study or work?
At the moment, I am pursuing my bachelor’s degree in Computer Science. I’m in my third year and focusing on software development and artificial intelligence.
Q2. Why did you choose this field of study or job?
I chose this field because I have always been fascinated by technology and problem-solving. When I was in high school, I enjoyed coding simple programs, and I realized that this passion could be turned into a career with strong future prospects.
Q3. Where do you stay at the moment?
Currently, I live in a student hostel near my university. It is a convenient location because I can reach the campus in just 10 minutes on foot.
Q4. What do you like about the area where you live?
What I like most is that it’s peaceful and surrounded by greenery. There are also a few small cafés and shops nearby, which makes it easy to grab food or hang out with friends without traveling far.
Q5. What age range of people mostly live in your area?
Since it is a university area, the majority of residents are young people between 18 and 25 years old. There are also a few families, but the atmosphere is largely youthful and vibrant.
Q6. Do you stay up late at night? Why or why not?
Yes, I often stay up late, especially during exam time or when I’m working on assignments. I feel that my mind is more active at night, so I can concentrate better without distractions.
Q7. How do you usually feel when you wake up after staying up late?
Honestly, I feel quite exhausted and lazy. Sometimes I get a headache, and my productivity in the morning drops. That’s why I try not to make it a regular habit.
Q8. Do you prefer mornings or evenings? Why?
I definitely prefer evenings. The atmosphere is more relaxing, and I can enjoy my hobbies, like reading or going for a walk. Mornings are usually rushed and stressful because of classes and deadlines.
Part 2 (Cue Card)
Describe a situation when you complained about something and got a positive result.
One memorable situation when I complained and got a positive result was last year, during an online shopping experience. I had ordered a pair of sports shoes from a well-known e-commerce website, but when the package arrived, I realized that the size was completely wrong. Instead of size 9, they had sent size 7, which I obviously couldn’t wear.
I immediately contacted their customer service through the chat option and explained the problem. At first, I thought it would take weeks to resolve, but surprisingly, the representative was very polite and cooperative. They not only apologized for the mistake but also arranged for a free pickup of the wrong product the very next day. Within a week, I received the correct size, and they even gave me a discount voucher for my next purchase as compensation.
This experience made me feel extremely satisfied because my complaint was handled in a professional and efficient manner. I also felt that my voice as a customer was valued, which increased my trust in the company.
Part 3 (Discussion)
Q1. Do you think companies should take customer complaints seriously? Why?
Yes, absolutely. Complaints are valuable feedback. If companies ignore them, they risk losing loyal customers. Taking complaints seriously helps them maintain a good reputation and improve their services.
Q2. How do complaints help companies improve their services or products?
Complaints highlight the weaknesses that companies might not be aware of. For example, if multiple customers complain about late deliveries, the company can analyze the issue and improve their logistics. In a way, complaints act as free market research.
Q3. Why do some customers hesitate to complain even when they are unhappy?
Some people hesitate because they feel it’s a waste of time or that the company won’t listen to them. Others may simply avoid conflict or feel shy about expressing dissatisfaction.
Q4. Do you think complaints are more effective when made online or face-to-face? Why?
Both have their advantages. Online complaints are faster and can reach a wider audience, especially on social media, which pushes companies to respond quickly. However, face-to-face complaints can be more personal and direct, often leading to immediate solutions.
Q5. How has technology changed the way people make complaints?
Technology has made the process much easier. Now customers can complain through apps, emails, or social media. Public complaints on platforms like Twitter or Instagram often get faster responses because companies don’t want negative publicity.
Q6. In your opinion, can complaints always lead to positive changes? Why or why not?
Not always. Some companies may listen and improve, while others might ignore complaints due to lack of resources or poor management. However, in most cases, complaints do bring some level of improvement because businesses are aware that customer satisfaction directly impacts their success.
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