The charts below show the results of a survey conducted by a university library to find out the opinions of full-time and part-time students about its services.

 

Band 9 Sample Answer

The four pie charts illustrate the opinions of full-time and part-time students regarding IT support and current opening hours provided by a university library.

Overall, full-time students expressed greater satisfaction with both services compared to part-time students. While the majority of full-time students were highly satisfied with IT support, part-time students gave a more mixed response. However, both groups showed strong approval of the library’s opening hours, particularly part-time students.

In terms of IT support, 55% of full-time students stated they were very happy, whereas this figure was much lower for part-time students at only 20%. Additionally, 32% of full-time students rated the service as quite satisfactory, compared to *35% of part-time students. A significant difference was observed in negative feedback: 45% of part-time students were not at all happy with IT support, while only 13% of full-time students shared this opinion.

Regarding opening hours, both groups were largely satisfied. 67% of full-time students reported being very happy, slightly lower than the 72% of part-time students who felt the same. Around 32% of full-time students and 23% of part-time students considered the hours to be quite satisfactory. The proportion of students dissatisfied was minimal: 1% for full-time and 5% for part-time students.