✉️ Question:
You recently had an eye test at an optician's, but you are not satisfied with the service you received.
Write a letter of complaint to the manager. In your letter:
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Describe your visit to the optician
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Explain why you are not happy with the service
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Say what you want the manager to do
📩 Sample Answer:
Dear Sir/Madam,
I am writing to express my dissatisfaction with the service I received during my recent visit to your optician branch located on Main Street.
I visited your store last Tuesday, 22nd July, at 3 p.m. for a routine eye check-up. I had booked an appointment a few days in advance. Unfortunately, the experience was not up to the standard I expected from a reputed clinic.
Firstly, the optician seemed to be in a rush and hardly explained the results of the test to me. I also felt that the equipment used was outdated and some readings were not taken properly. After I received my prescription, I noticed that the lenses I ordered based on it caused headaches and blurry vision, which made it clear that the test results were not accurate.
I would appreciate it if you could arrange a free re-test with a more experienced staff member. Additionally, I believe a review of the equipment and staff conduct is necessary to ensure better service for future clients.
I hope you will take my concerns seriously and look into this matter at the earliest.
Yours faithfully,
Manjot Singh
🧠Vocabulary You Can Use:
| Type of Phrase | Vocabulary / Example Phrases |
|---|---|
| Polite complaint | I am writing to express my dissatisfaction / I was not satisfied with… |
| Describing the visit | I had an appointment on… / I visited your branch on… |
| Stating problems | the optician seemed rushed / equipment was outdated / inaccurate test results |
| Asking for action | I would appreciate if… / I hope you will look into this… |
| Formal closing | Yours faithfully / Sincerely |
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