21 June IELTS writing task 1 GT Canada You recently had difficulty purchasing a train ticket at a railway station due to some issues. Write a letter to the manager of the station. In your letter: Describe the issue you faced while trying to buy the ticket - Explain how this problem affected your journey - Suggest what can be done to improve the service

 21 June IELTS writing task 1 GT Canada 

You recently had difficulty purchasing a train ticket at a railway station due to some issues. Write a letter to the manager of the station.

In your letter:

Describe the issue you faced while trying to buy the ticket

- Explain how this problem affected your journey

- Suggest what can be done to improve the service

You should spend about 20 minutes on this task.

Write at least 150 words.

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Dear Sir/Madam,

I am writing to express my concern regarding an issue I faced while attempting to purchase a train ticket at your station on 17th June.

When I arrived at the ticket counter, I found that the self-service kiosks were all out of order. As a result, a long queue had formed at the manned counter. Unfortunately, the system at that counter was also running extremely slow, and it took over 45 minutes just to reach the front of the line. By the time I got my ticket, the train I was supposed to board had already departed.

Due to this delay, I missed an important business meeting in Toronto that was scheduled for the same afternoon. I had to reschedule the meeting and incur additional costs to purchase another ticket for a later train.

To improve the experience for future passengers, I suggest that the station ensures all ticket machines are maintained regularly and provides more staff during peak hours to reduce waiting times.

I hope my feedback will help enhance the quality of service at your station.

Yours faithfully,
[Your Full Name]

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